Refund & Exchange Policy
Refund Policy for Kriti Creations
Last Updated: 21 December,2023
Thank you for shopping at Kriti Creations. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience.
Returns
Our policy last 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kriticreations.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kriticreations.com and send your item to: House no-22 Pachola Mohalla Khasra Khatoni No. 452/318, Shed-D Village Jonapur, Near Jr Royal Public School New Delhi, Delhi 110047.
Shipping
To return your product, you should mail your product to: House no-22 Pachola Mohalla Khasra Khatoni No. 452/318, Shed-D Village Jonapur, Near Jr Royal Public School New Delhi, Delhi 110047.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions on how to return your item to us, contact us at support@kriticreations.com.